Shipping policy

Sampson Supply Co. Shipping Policy

At Sampson Supply Co. we take pride in delivering your order safely and on time. Please review our shipping details below.

Processing Time

All orders are processed within 2–4 business days.
Orders placed on weekends or holidays begin processing the next business day.

Processing time does not include transit time.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Your location

  • Package weight

  • Shipping service selected

All customers are responsible for their own shipping costs.
We do not offer free shipping at this time.

U.S. Shipping

Estimated transit times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days (if available)

Carrier delays may occur and are outside of our control.

International Shipping

We proudly ship worldwide.
International shipping rates and delivery times vary based on destination.

Important notes for international customers:

  • Buyers are responsible for all customs fees, duties, taxes, and import charges required by their country.

  • Customs processing may delay delivery times.

  • We cannot mark packages as “gift” or falsify customs information.

Estimated transit times:

  • Standard International: 7–21 business days (varies by country)

  • Express International: 3–7 business days (if available)

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.
Tracking may take 24–48 hours to update.

International tracking availability varies by carrier and destination.

Lost, Stolen, or Delayed Packages

Sampson Supply Co. is not responsible for:

  • Packages marked as delivered but not received

  • Carrier delays

  • Incorrect addresses provided at checkout

  • International customs delays

If your package says delivered but isn’t, please contact the carrier directly.

Wrong Address Disclaimer

Please double-check your shipping information before placing an order.
We are not responsible for orders shipped to incorrect or incomplete addresses.

Preorders or Made-to-Order Items

If applicable, preorder items ship according to the timeline listed on the product page.
Orders containing a preorder item will ship once all items are available.